Pharmacy Manager

Walgreens•Akron, OH

12d

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services, including immunizations, diagnostic testing, disease-state management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately and in accordance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager leads pharmacy operations and patient service, including medication counseling, prescription review and dispensing, compliance, insurance claim accuracy, and coordination with medical providers and insurers. The role maintains pharmacy systems and facilities, prepares legally required records and reports, and works with the Store Manager to develop business opportunities and community health awareness. The manager hires and develops staff in collaboration with the Store Manager, sets expectations, oversees training and performance reviews, addresses employee relations issues, and supports team engagement. The role maintains required credentials and develops pharmacy, healthcare, and management knowledge through continuing education and company training.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, anticipate needs, and model customer-service practices that promote a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activities, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve issues with insurance companies and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution and assist in resolving patient issues.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Partner with the Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements through rewards programs; oversee staff training and conduct formal performance reviews.
Identify high-potential employees and collaborate with the Store Manager on career progression; address employee-relations concerns and support staff morale and welfare.
Maintain required licenses, credentials, and certifications for clinical services.
Maintain and enhance pharmacy and healthcare knowledge; pursue best practices and complete required education credits and company training.
Pursue personal professional development by monitoring performance, soliciting feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory activities; identify trends and opportunities for improvement.
Develop relationships with local healthcare providers and promote the pharmacy business and health and wellness awareness in the community.