Pharmacy Manager

Walgreens • Olympia, WA

27d

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services, including immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, training, and professional development. The role also supports community health and wellness initiatives and maintains effective relationships with local healthcare providers.

Requirements

• Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if on file.

Responsibilities

• Provide empathetic patient counseling about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Deliver clinical and wellness services such as immunizations, diagnostic testing, disease-state management, medication management, drug therapy reviews, and patient outcome services.
• Compound, review, verify, interpret, and accurately dispense medications in accordance with applicable laws, regulations, company policies, and procedures.
• Ensure compliance with Good Faith Dispensing requirements and state and federal controlled-substance laws.
• Manage pharmacy workflow, including staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
• Resolve patient issues and support a positive patient experience by anticipating needs, explaining available healthcare services, and modeling customer-service practices.
• Process insurance claims accurately; work with insurers and medical providers to resolve issues, clarify prescriptions, and identify alternative medications when appropriate.
• Support pharmacy systems and technology related to workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale operations.
• Partner with centralized support on patient registration and exception resolution, and conduct virtual product reviews according to company procedures when working in virtual environments.
• Maintain the pharmacy department, including housekeeping, repairs, equipment, and layout, and prepare required records, reports, and documentation.
• Collaborate with the Store Manager on hiring, discipline, termination, team expectations, goals, teamwork, employee relations, and career development.
• Oversee pharmacy staff training and performance reviews, recognize improvements, address conflicts and complaints, and support staff morale and welfare.
• Maintain required licenses, credentials, and certifications; complete required education and training and keep pharmacy and management knowledge current.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory, and identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services and health and wellness awareness in the community.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager