Pharmacy Manager

CVS Health•Cary, NC

23d

About The Position

At CVS Health, the Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The manager models genuine care, supports awareness of new programs, onboards pharmacy colleagues, recognizes success, and demonstrates strong pharmacy practice at the bench, including patient counseling and compliance with legal and regulatory requirements. The role manages pharmacy operations and staff, supports safe and accurate prescription fulfillment, promotes immunizations and pharmacist-delivered clinical services where permitted, and ensures effective inventory management. The Pharmacy Manager partners with the Store Manager on talent development, oversees Staff Pharmacists and District Support Pharmacists where applicable, manages performance, schedules pharmacy staff, reviews operational reporting, and develops action plans. The role maintains compliance with applicable laws and CVS Health policies, supports patient safety and privacy, and fosters an inclusive, psychologically safe, and engaging workplace.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer service, team orientation, verbal and written communication, and active listening skills.
Ability to use mathematics to calculate dispensing quantities and days’ supply.
Ability to assess challenging patient or colleague interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team performance.
Ability to work across the market at other locations to meet business needs is listed as a preferred qualification.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, and cultivate a culture of excellence, safety, empowerment, and inclusion.
Manage and improve patient health through safe and appropriate dispensing, counseling, immunizing, and other permitted clinical services.
Oversee pharmacy team members during bench shifts, coach them, follow up on performance, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using established best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and ensure timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Demonstrate attention, focus, adaptability, customer service, communication, mathematical reasoning, and problem-resolution skills.
Lead by example; delegate, motivate, coach, provide feedback to, discipline, and, when appropriate, terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.