Pharmacy Manager

CVS Health•Greensboro, NC

14d•$65 - $85•Onsite

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and support safe, compliant pharmacy operations. They model genuine care, lead through change, identify performance opportunities, support awareness of new programs, onboard pharmacy colleagues, and recognize team success. The manager also works at the pharmacy bench, coordinates team workflow, provides meaningful patient counseling, and follows applicable legal and regulatory requirements. The role includes managing pharmacy staff and performance; supporting accurate prescription fulfillment, patient counseling, and immunizations; maintaining inventory practices, particularly cold-chain products; onboarding and training pharmacists and technicians; ensuring compliance with Board of Pharmacy requirements and other laws; and partnering with the Store Manager on staffing and talent pipelines. The manager reviews operational reporting, develops action plans, maintains clinical and technical skills, supports pharmacist-delivered clinical services where permitted, and fosters a safe, inclusive, and psychologically supportive workplace. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes. Physical demands include standing and moving for extended periods, handling and lifting items, reaching, repetitive finger movements, bending, visual inspection, and communicating detailed information. The role is full-time, with 42 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties List.
1–2 years of experience as a pharmacist.
Ability to concentrate and shift quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service orientation, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills, including active listening and accurate exchange of detailed information.
Mathematical ability to calculate prescription quantities and days’ supply.
Problem-solving skills to address challenging patient or colleague interactions.
Ability to complete required training within designated timeframes.
Ability to remain mobile and upright for extended periods; lift, scan, bag, reach, stoop, and handle items; perform repetitive finger movements and precision tasks; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Leadership skills, including delegation, coaching, feedback, motivation, accountability, adaptability, and fostering collaboration.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, coach colleagues, and address performance opportunities.
Manage and oversee pharmacy team members, including Staff Pharmacists and District Support Pharmacists where applicable; provide feedback, performance reviews, and corrective action as needed.
Support safe, accurate prescription fulfillment by following and directing adherence to pharmacy workflows and safety guardrails.
Provide patient counseling and compassionate care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train pharmacists and technicians, track required training and licensure progress, and support cross-trained colleagues’ training.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues able to work in the pharmacy.
Manage scheduling and remain flexible to meet scheduling and business needs.
Review business reports and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a safe, empowering, inclusive team culture and invite feedback, taking relevant action in response.
Maintain clinical and technical skills through required training, continuing education, and other learning opportunities.
Support pharmacist-delivered clinical services, including testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, privacy, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate colleagues, solve problems, adapt to change, and take accountability.
Complete additional tasks as directed by a supervisor or manager.