Pharmacy Manager

Walgreens • Greensboro, NC

9d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The manager ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. The role oversees efficient pharmacy workflow, financial performance, inventory, patient experience, staff performance and engagement, and staff professional development through training, coaching, and formal performance management.

The Pharmacy Manager leads patient service, pharmacy operations, people management, training, communications, business performance, and community business planning. The role advises patients, coordinates with medical providers and insurers, ensures legal and policy compliance, maintains pharmacy systems and documentation, and works with the Store Manager and other leaders to support pharmacy staff and business results.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, answer questions, resolve concerns, anticipate needs, and promote a positive and distinctive patient experience.
• Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medicine use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
• Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled substance laws.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and participate in third-party audits.
• Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
• Manage pharmacy department maintenance, housekeeping, repairs, equipment, and layout to maintain a functioning, presentable, and efficient department.
• Prepare and submit required records, reports, and documentation under state and federal laws.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff as necessary, while ensuring compliance with employment laws.
• Establish staff expectations and goals with the Store Manager, promote teamwork, and foster a shared vision.
• Recognize staff improvements, manage performance, oversee training, conduct formal performance reviews, identify high-potential team members, and support career progression.
• Address employee relations concerns, complaints, conflicts, and team morale and welfare.
• Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current; complete required education credits and training.
• Pursue professional development by monitoring personal performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer service, and inventory performance; oversee asset protection and inventory management; identify trends and opportunities for improvement.
• Build relationships with local medical professionals and promote the pharmacy business and community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager