Pharmacy Manager

CVS Health•Victor, NY

13d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain safe, compliant pharmacy operations. The role models CVS Health’s values, coaches colleagues, supports change, identifies performance opportunities, and recognizes team members’ successes. The Pharmacy Manager works the bench, directs pharmacy workflow, provides meaningful patient counseling, and follows legal and regulatory requirements. The manager oversees pharmacy operations and team performance, including prescription fulfillment, immunizations, inventory, onboarding and training, scheduling, performance reviews, and compliance with applicable laws and company policies. The position partners with the Store Manager and pharmacy colleagues to support access to care, clinical services, patient outcomes, and a safe, inclusive, and engaging workplace. Regular and predictable attendance, including nights and weekends, is required. The role is full-time, with 40 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program. The full-time benefits package includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly customer-service approach; ability to notice and appropriately respond to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
Ability to use mathematics to determine quantities, days’ supply, and bottles needed to fill prescriptions.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Ability to complete the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; handling small items and adjusting machines precisely; and performing close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed information through oral communication.
Leadership skills, including setting a positive tone, delegating, empowering colleagues, motivating the team, problem-solving, adapting to change, and taking ownership.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach team members and follow up consistently to strengthen pharmacy performance measures.
Direct the team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues willing to work in the pharmacy and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists, where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a safe, empowering, inclusive team culture, invite feedback, and take relevant action to support psychological safety.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as COVID/flu testing and hormonal contraception services, where permissible; empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate tasks, empower colleagues, foster collaboration, motivate the team, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.