Pharmacy Manager

CVS Health•Erie, PA

7d•$65 - $81

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to deliver safe, accurate, compassionate patient care and support strong pharmacy operations. The role models CVS Health’s purpose and standards, coaches team members, guides workflow and prescription fulfillment, supports immunization and other clinical services, and ensures compliance with applicable laws, regulations, professional standards, and company policies. The Pharmacy Manager oversees pharmacy team performance, onboarding and training, scheduling, inventory practices, patient experience, and operational improvement. The role partners with the Store Manager and pharmacy colleagues to develop talent, support licensure and training, address performance gaps, and maintain a safe, inclusive, and engaging workplace. Managers are expected to remain flexible to scheduling and business needs and maintain relevant clinical and technical knowledge as the industry evolves.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate over time and switch between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Team management and leadership skills, including delegation, coaching, motivation, accountability, adaptability, and collaborative problem solving.
Ability to complete the physical demands of the role, including prolonged standing or mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up consistently on pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory and coach the team on inventory best practices, including protection of cold chain products.
Conduct onboarding and training for new Technicians and Pharmacists in the store and district, and ensure trainees progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and ensure completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or appropriately delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Establish a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.