Pharmacy Manager

Walgreens•Frisco, TX

16d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, disease-state management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager leads pharmacy operations, including patient counseling, prescription review and dispensing, regulatory compliance, workflow and staffing procedures, pharmacy technology support, insurance claim resolution, documentation, and maintenance of the pharmacy department. The role also partners with the Store Manager on staffing, performance management, business planning, and community health and wellness outreach. The manager maintains required credentials and professional knowledge and supports the development and engagement of pharmacy staff.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing. State-specific requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and improve productivity.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, fulfillment, billing, clinical documentation, training, inventory, and point-of-sale technology.
Ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution.
Follow company procedures for virtual product reviews in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and efficient department.
Prepare and submit pharmacy records, reports, and other documentation required by law.
Collaborate with the Store Manager on hiring, discipline, and termination; support compliance with employment laws and establish staff expectations and goals.
Oversee pharmacy staff training and performance reviews, recognize improvements, identify high-potential employees, and support career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and positive employee relationships.
Maintain required licensure, credentials, and certifications; keep pharmacy and healthcare knowledge current and complete required education and training.
Pursue professional development, monitor personal performance, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services and growth opportunities in the community.
Support the Store Manager in expanding community awareness of health and wellness.