Pharmacy Manager

CVS Health•Donna, TX

22d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage change while addressing performance opportunities. The role models compassionate care, oversees pharmacy operations and team performance, supports safe and accurate prescription fulfillment, and ensures compliance with applicable laws, regulations, professional standards, and company policies. The Pharmacy Manager also contributes to clinical services, patient counseling and immunizations, onboarding and training, inventory management, scheduling, and building a safe, inclusive, and engaging team environment. The position works closely with the Store Manager and pharmacy colleagues to maintain talent pipelines, oversee Staff Pharmacists and District Support Pharmacists where applicable, review business reporting, and develop action plans for operational, service, patient-care, and compliance improvements. The manager is expected to maintain relevant clinical and technical skills and support pharmacist-delivered testing and prescribing services where permitted. This is a full-time role with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The stated pay range is $70.00–$91.00 per hour, with possible eligibility for a bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills for prescription calculations, such as tablet quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead by example, delegate, empower and motivate team members, and foster collaboration and high performance.
Ability to adapt to changing circumstances, take accountability, solve problems, and provide feedback or address performance issues.
Ability to meet the physical demands of the role, including extended periods upright, mobility, reaching, repetitive finger movements, stooping, close visual acuity, and lifting or exerting force as described in the posting.
Ability to communicate spoken information accurately and receive detailed information through oral communication.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead, develop, and manage the pharmacy team, setting a positive example and fostering a collaborative, safe, inclusive, and empowering workplace.
Manage and improve patient health through safe and appropriate dispensing, counseling, immunizing, and pharmacist-delivered clinical services where permitted.
Oversee pharmacy team performance during bench shifts, coach team members, follow up consistently, and address performance opportunities.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathy, compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and identify, engage, and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training for licensure is on track.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address gaps.
Remain flexible to scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Encourage feedback, build psychological safety, and take relevant action to ensure colleagues feel valued.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Delegate tasks, motivate team members, provide feedback and coaching, and address team performance, including discipline or termination when appropriate.
Perform additional tasks as directed by a Supervisor or Manager.