Pharmacy Manager

CVS Health•Plattsburgh, NY

20d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. They model genuine care and excellence while overseeing pharmacy operations, supporting safe and accurate prescription fulfillment, providing patient counseling and immunizations, and complying with legal and regulatory requirements. The role includes managing and coaching pharmacy colleagues, supporting onboarding and training, maintaining compliant operations and effective inventory practices, and partnering with the Store Manager to build a pipeline of cross-trained colleagues. The Pharmacy Manager reviews business reporting, develops action plans, fosters a safe and inclusive team culture, maintains clinical and technical skills, and supports pharmacist-delivered clinical services where permitted. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Attention, focus, and ability to pivot between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription calculations and dispensing quantities.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead by example, delegate, motivate, coach, provide feedback, and foster collaboration.
Adaptability and accountability in changing circumstances.
Ability to work nights and weekends and remain flexible for scheduling and business needs.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to accurately convey and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and develop the pharmacy team, model compassionate care, and coach colleagues to deliver quality patient care.
Oversee pharmacy operations and bench shifts, including coaching team members and following up on performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Counsel patients, collaborate with their healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, and monitor timely completion of training and licensure requirements.
Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Foster a safe, empowering, inclusive team culture and psychological safety by inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Demonstrate regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate and coach colleagues, provide feedback or discipline, and address team challenges.
Perform additional tasks as directed by a Supervisor or Manager.