Pharmacy Manager

CVS Health

11d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role includes working at the bench, coaching and supporting colleagues, ensuring safe and accurate prescription fulfillment, and delivering patient counseling and immunizations in accordance with legal and regulatory requirements. The manager supports onboarding and training, oversees pharmacy operations and compliance, manages performance and scheduling, and uses business reporting to identify opportunities and develop action plans. The role also fosters a safe, inclusive, and empowering team culture and supports pharmacist-delivered clinical services where permissible.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, switch between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills to select appropriate actions in challenging patient or colleague interactions.
Ability to lead by example, delegate, foster collaboration, motivate colleagues, solve problems, adapt to changing circumstances, and take ownership.
Ability to coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, using a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, and follow up on pharmacy performance measures.
Ensure the team follows pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding and training for new Technicians and Pharmacists in the store and district, and ensure trainees progress toward required training and licensure.
Maintain compliance with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, provide annual reviews, and address performance gaps.
Adapt to scheduling and business needs, write or delegate and oversee the pharmacy schedule, and support a safe, inclusive, and engaging team.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance opportunities.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and pursue learning to better support patients.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate, empower, motivate, coach, and provide feedback to pharmacy colleagues; address challenges and take accountability for outcomes.
Perform additional tasks as directed by a Supervisor or Manager.