Pharmacy Manager

CVS Health•Clinton, NC

10d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide safe, compassionate, and effective patient care. The role models high standards, promotes best practices, leads change, addresses performance opportunities, supports new programs, and recognizes colleagues. The Pharmacy Manager works at the bench, provides meaningful patient counseling, and ensures pharmacy activities comply with legal and regulatory requirements. The manager oversees pharmacy operations and team performance, including prescription fulfillment, workflow safety, inventory practices, immunizations, onboarding and training, regulatory compliance, scheduling, performance reviews, and action planning. The role partners with the Store Manager to maintain a pipeline of pharmacy-ready colleagues and creates an inclusive, psychologically safe team culture. The Pharmacy Manager also maintains clinical and technical knowledge and supports pharmacist-delivered clinical services where permissible. This is a full-time position with an anticipated 40 weekly hours. The stated typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Ability to use mathematics to determine quantities, days’ supply, and packaging needed to fill prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to communicate spoken instructions accurately and receive detailed information orally.
Leadership skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem solving.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, strengthen performance through coaching, and follow up consistently.
Ensure safe and accurate prescription fulfillment by following and directing the team to follow workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of training and licensure requirements.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, conduct annual performance reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reports, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking relevant action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, reinforce standards, provide feedback, and address performance, including discipline or termination when appropriate.
Perform additional tasks as directed by a Supervisor or Manager.