Pharmacy Manager

CVS Health • Newark, DE

18d • Onsite

About The Position

At CVS Health, the Pharmacy Manager leads and develops a retail pharmacy team to deliver exceptional patient care, cultivate a culture of excellence, and support safe, compliant pharmacy operations. The manager serves as a role model, coaches team members, promotes best practices, supports change, identifies performance opportunities, and recognizes colleagues’ contributions. The role includes working at the bench, counseling patients, coordinating pharmacy workflow, and following all legal and regulatory requirements.

The Pharmacy Manager oversees pharmacy team performance and operations, including patient care, prescription fulfillment, immunizations, inventory, onboarding and training, scheduling, compliance, and talent development. The manager partners with the Store Manager and pharmacy colleagues to support access to care, improve patient outcomes, and maintain a safe, inclusive, and engaging workplace. The role requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Strong customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts when filling prescriptions.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Ability to complete the role’s physical activities, including remaining upright for extended periods, lifting, reaching, repetitive finger movements, stooping, and close visual work.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Ability to accurately express and exchange detailed spoken instructions and receive detailed information orally.
• Leadership and management skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and problem-solving.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coach team members, follow up consistently, and strengthen pharmacy performance measures.
• Direct pharmacy workflow and safety procedures to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory using best practices, with particular attention to protecting cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district; monitor timely completion of required training and licensure.
• Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists, where applicable; manage performance through observation, feedback, validation, annual reviews, and follow-up on performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety, and act on relevant team feedback.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example; delegate tasks, empower and motivate team members, encourage collaboration and high performance, and address challenges with problem-solving and accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed