Pharmacy Manager

Walgreens•Champaign, IL

22d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and delivers preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The role leads patient service and pharmacy operations, including counseling patients, dispensing prescriptions, maintaining regulatory compliance, coordinating staffing and workflow, supporting pharmacy technology, resolving insurance and provider issues, and overseeing pharmacy facilities and records. It also manages pharmacy staff hiring, performance, training, employee relations, and career development in partnership with the Store Manager. The Pharmacy Manager analyzes business performance and inventory, identifies improvement opportunities, builds relationships with local healthcare providers, and promotes pharmacy and wellness services in the community. The role maintains required licensure and credentials, completes company training and education, and keeps current with developments in pharmacy, healthcare, retail, and management.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled-substance laws.
Maintain required licensing, credentialing, and certification as established by federal and state regulations to provide clinical services.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreens Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer service practices that promote a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, team activities, and staff suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology used for workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point of sale.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately.
Resolve patient and insurance issues, work with medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration, exception resolution, and patient issues.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient department.
Prepare and submit required business records, reports, and documentation under state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Partner with the Store Manager to establish staff expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements and manage rewards programs, training, performance reviews, and performance management.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team-member welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services.
Maintain and enhance pharmacy and healthcare knowledge, stay aware of retail and management practices, complete required education and training, and pursue professional development.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Develop relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy business and health and wellness awareness in the community.