Pharmacy Manager

Walgreens•Dallas, TX

16d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and professional development. The Pharmacy Manager counsels patients, supports medication management and clinical services, resolves patient and insurance issues, and ensures compliant pharmacy operations. The role coordinates staffing and workflow, manages pharmacy records and systems, and works with the Store Manager and local healthcare community to improve business performance and promote health and wellness services. The manager also hires and develops staff, addresses employee relations, and maintains required professional credentials and knowledge.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, respond to questions and issues, and model customer-service practices that support a positive patient experience.
Promote Walgreens healthcare services and participate in community events as requested by store or district leadership.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish and manage efficient pharmacy workflows, including staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy technology and support staff and patients with pharmacy systems, workflow, fulfillment, billing, documentation, training, inventory, and point-of-sale functions.
Identify productivity improvements and ensure accurate insurance claim processing; resolve patient issues with insurers and providers and participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Provide clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Maintain and improve the pharmacy department, including housekeeping, repairs, equipment, and layout.
Prepare and submit records, reports, and documentation required to operate the pharmacy under state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, and manage performance through training and formal reviews.
Identify high-potential team members and support their career progression; address employee relations issues and support staff morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and training.
Keep current with pharmacy, healthcare, retail, and management developments, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support health and wellness awareness.