Pharmacy Manager

CVS Health • 02097 - Connecticut CVS Pharmacy, L.L.C., CT

20d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and meet operational, service, and compliance goals. The role models compassionate care, supports colleagues through change, recognizes success, and addresses performance opportunities. The manager works at the pharmacy bench, oversees team workflows, counsels patients, and ensures legal and regulatory requirements are followed.

The Pharmacy Manager manages pharmacy operations and staff, including onboarding and training, scheduling, performance management, inventory practices, immunization services, prescription fulfillment, and compliance with applicable laws and CVS Health policies. The manager works with the Store Manager and other pharmacy leaders to support staffing, patient access, safe operations, and a positive, inclusive team culture. The role may also support pharmacist-delivered clinical services, such as testing and prescribing services where permitted.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Ability to provide friendly assistance, recognize patients’ reactions, and respond appropriately.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Ability to assess challenging patient or colleague interactions and select an appropriate course of action.
• Ability to complete required training within the designated timeframe.
• Ability to attend work regularly and predictably, including nights and weekends.
• Leadership skills, including delegation, motivation, coaching, feedback, accountability, and team development.
• Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; adjust machines precisely; and perform close visual work.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
• Ability to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts; coach team members and follow up to strengthen pharmacy performance measures.
• Direct the team in following pharmacy workflows and safety guardrails to support accurate prescription fulfillment.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Conduct onboarding for new Technicians and Pharmacists in the store and district; train them on CVS workflow and track required training and licensure progress.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and track their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reports, identify operational gaps, and develop action plans covering workflow, service, patient care, and compliance.
• Build a safe, empowering, inclusive team culture and invite feedback, taking appropriate action in response.
• Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permitted.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate, motivate, coach, provide feedback, discipline, or terminate pharmacy team members as appropriate, and take ownership of challenges and changing circumstances.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed