Pharmacy Manager

CVS Health•Houston, TX

4d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage change. The role models compassionate care and accountability, supports colleague development, and identifies and addresses performance opportunities. The manager also works on the pharmacy bench, provides meaningful patient counseling, and ensures compliance with legal and regulatory requirements. The Pharmacy Manager directly oversees pharmacy operations and team performance, including safe prescription dispensing, immunization services, inventory management, onboarding and training, scheduling, and compliance. The manager partners with the Store Manager to maintain a talent pipeline and supports pharmacist-delivered clinical services where permitted. The role requires flexibility to meet scheduling and business needs and regular, predictable attendance, including nights and weekends.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and quickly shift between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills sufficient to calculate quantities and days’ supply for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; precision control of machines; close visual work; and lifting or exerting force as described in the posting.
Ability to convey and receive detailed information through spoken communication.
Leadership skills, including delegation, collaboration, motivation, coaching, feedback, problem-solving, adaptability, and accountability.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and develop the pharmacy team, including coaching, performance oversight, feedback, discipline, and, when needed, termination.
Provide safe and appropriate dispensing, counseling, and immunizing services, and ensure patient prescriptions are fulfilled accurately.
Oversee pharmacy bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and using safety guardrails at every workstation.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and help Pharmacy Technicians learn to immunize.
Manage pharmacy inventory in accordance with best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained and willing to work in the pharmacy, and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, assess performance, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, inclusive, empowering team culture and invite feedback, taking appropriate action in response.
Maintain relevant clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.