Pharmacy Manager

Walgreens • San Pablo, CA

22d • $74 - $91

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development.

The Pharmacy Manager oversees patient service, pharmacy operations, staffing, regulatory compliance, technology, insurance claims, clinical services, records, and pharmacy facilities. The role collaborates with the Store Manager and healthcare providers, supports staff training and performance management, analyzes pharmacy performance and inventory, and develops relationships with the local medical community to promote pharmacy and community health services.

Requirements

• BS in Pharmacy or PharmD degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, address concerns, answer questions, and model customer-service practices that support a positive patient experience.
• Promote Walgreens healthcare services and proactively connect patients with consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
• Ensure pharmacy operations comply with applicable regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee scheduling, role assignments, coordination, team suggestions, opening and closing, and shift changes.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Maintain knowledge of pharmacy technology systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale systems.
• Ensure insurance claims are processed accurately, resolve payment and patient issues with insurers and medical providers, and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
• Maintain and improve pharmacy facilities, housekeeping, equipment, and layout.
• Prepare and submit records, reports, and other documentation required by law and to operate the pharmacy.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, while ensuring compliance with employment laws.
• Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
• Identify high-potential employees and collaborate with the Store Manager on their career progression.
• Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
• Maintain required licenses, credentials, and certifications; complete required education credits and training.
• Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
• Build relationships with local healthcare providers and promote the pharmacy and health and wellness services in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager