Pharmacy Manager

CVS Health•Erie, PA

7d•$65 - $81

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role models compassionate care and supports safe, accurate prescription dispensing, patient counseling, immunization, and compliance with applicable laws and regulations. The Pharmacy Manager oversees pharmacy operations and team performance, supports onboarding and training, and works with the Store Manager to maintain pharmacy staffing and talent pipelines. The position also supports pharmacist-delivered clinical services where permitted and promotes a safe, inclusive, and engaging workplace.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to attend regularly and predictably, including nights and weekends.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, provide feedback, and manage team performance.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; operate or adjust machines precisely; and perform close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, including protecting cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, ensuring timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports and develop action plans to address workflow, service, patient care, and compliance gaps.
Establish a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements related to controlled substances, recordkeeping, privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Demonstrate attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills.
Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to change, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.