Pharmacy Manager

CVS Health•Lancaster, PA

6d•Onsite

About The Position

At CVS Health, the Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The manager serves as a role model, supports program awareness and colleague recognition, and helps onboard pharmacy team members. They work at the bench, provide meaningful patient counseling, and ensure that pharmacy activities comply with legal and regulatory requirements. The role includes direct management of the pharmacy team and operations, supporting safe and accurate prescription fulfillment, immunization and other clinical services, positive patient experiences, inventory practices, training and licensure, regulatory compliance, and workforce planning. The Pharmacy Manager partners with the Store Manager, oversees Staff Pharmacists and District Support Pharmacists where applicable, reviews operational reporting, develops action plans, and builds a safe, inclusive, and engaging team. The manager maintains clinical and technical skills and follows applicable laws, professional standards, ethical principles, and CVS Health policies. This is a full-time position with an anticipated 40 hours per week. The stated pay range is $65.00–$85.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program, along with a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties List.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including recognizing and appropriately responding to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed information.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to perform the described physical tasks, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work; occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.
Ability to communicate and receive detailed information orally.
Leadership skills, including delegation, collaboration, motivation, coaching, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model excellence, and promote best practices and high performance.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts; coach and follow up to strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using required best practices, with particular attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and track timely completion of training and licensure requirements.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, and act on relevant feedback.
Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance, recordkeeping, privacy, security, and workplace-safety requirements.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate, empower, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.