Pharmacy Manager

Walgreens•Forest Hills, NY

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies, while managing pharmacy workflow, financial performance, inventory, and the patient experience. The Pharmacy Manager oversees pharmacy staff performance, engagement, training, coaching, and formal performance management. The role also supports professional development, regulatory compliance, business planning, operational efficiency, and relationships with patients, team members, local healthcare providers, and the surrounding community.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model Walgreens customer-service practices.
Anticipate patient needs and promote pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medications, including usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and coordination; and solicit team suggestions.
Open and close the pharmacy and manage shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology-related needs.
Identify productivity improvements and ensure accurate processing of insurance claims; resolve patient issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration, exception resolution, and patient issues.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff as needed, while ensuring compliance with employment laws.
Establish staff expectations and goals, promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns and support team morale by attending to employee welfare, complaints, conflicts, and management relationships.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Develop and maintain relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.
Support the Store Manager in expanding community health and wellness awareness.