Pharmacy Manager

Walgreens•Jacksonville, FL

17d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic medication counseling and preventive and clinical healthcare services, including immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The position leads pharmacy operations and patient services, including prescription dispensing, medication management, insurance claims, regulatory compliance, pharmacy systems, staffing and scheduling, and department maintenance. It also manages staff hiring input, training, coaching, performance reviews, employee relations, and professional development. The Pharmacy Manager analyzes business performance, supports pharmacy growth, and builds relationships with the local medical community.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing. State-specific experience requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, prescription interpretation, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, and standards, including controlled-substance laws and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff schedules, role assignments, and coordination; and handle pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients using those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required to operate the pharmacy under state and federal laws.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
Set staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and employee welfare to support team morale.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current; and complete required education and training.
Pursue professional development by monitoring personal performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers, promote pharmacy services in the community, and support the Store Manager in expanding community health and wellness awareness.