Pharmacy Manager

CVS Health•Brownwood, TX

About The Position

CVS Health Pharmacy Managers lead and develop a retail pharmacy team that provides exceptional patient care. They cultivate a culture of excellence by modeling genuine care, setting expectations, promoting best practices, leading through change, and identifying and addressing performance opportunities. They support awareness of new programs, onboard pharmacy colleagues, recognize successes, and maintain strong clinical and technical skills as the industry evolves. The Pharmacy Manager oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, patient counseling and immunization, inventory management, training, scheduling, regulatory compliance, and performance reviews. The role partners with the Store Manager and pharmacy colleagues to support access to care, positive patient experiences, a safe and inclusive workplace, and improved patient outcomes. Pharmacy Managers must comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including those concerning controlled substances and patient privacy.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, confirm prescription information and label accuracy, and respond to patient and business needs.
Customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; handle precision tasks; and perform close-visual-acuity work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Team leadership skills, including delegation, motivation, coaching, feedback, discipline, and fostering collaboration.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, coach colleagues, and address performance opportunities.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, tracking completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their completion of required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, and deliver annual performance reviews.
Adapt to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered testing and prescribing services where permitted, and empower the team to provide holistic care.
Comply with federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled substance, recordkeeping, privacy, security, and workplace requirements.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, provide feedback and discipline as needed, and address challenges with problem-solving, adaptability, and accountability.