Pharmacy Manager

CVS Health • Pawling, NY

20d • $65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to deliver exceptional patient care, promote best practices, and guide teams through change. They model compassionate care, support colleagues’ success, identify and address performance opportunities, and oversee safe, accurate, legally compliant pharmacy operations. The role includes working at the bench, counseling patients, immunizing, supporting clinical services where permitted, and ensuring the team follows CVS workflow and safety procedures.

The Pharmacy Manager manages pharmacy staff and operations, including onboarding and training pharmacists and technicians, supporting licensure progress, overseeing performance and schedules, maintaining inventory practices, and ensuring compliance with applicable laws and regulations. The manager partners with the Store Manager and pharmacy colleagues to improve operational results, patient experiences, access to care, and team safety, inclusion, and development. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Ability to identify challenging interactions and select an appropriate course of action.
• Ability to meet the described physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, and stooping; close visual acuity; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.
• Ability to communicate and receive detailed information orally.
• Leadership skills, including delegation, team motivation, coaching, feedback, accountability, and problem-solving.
• Regular and predictable attendance, including nights and weekends.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, model excellent patient care, coach colleagues, and address performance opportunities.
• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy bench shifts and strengthen pharmacy performance through effective coaching and follow-up.
• Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance and medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard and train new technicians and pharmacists for the store and district, and monitor completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
• Build a safe, empowering, inclusive team culture and invite feedback, taking relevant action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate tasks, motivate colleagues, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed