Pharmacy Manager

Walgreens•El Paso, TX

6d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The position provides medication counseling and clinical services; ensures compliant pharmacy operations and accurate dispensing, billing, and documentation; coordinates pharmacy staffing and workflow; and collaborates with the Store Manager and healthcare providers to improve pharmacy performance and community health. It also leads hiring and performance management, supports team development, maintains required credentials and training, and builds relationships with the local medical community.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Promote Walgreens healthcare services and proactively connect patients with consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist tasks, including compounding, drug therapy reviews, medication management, and prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve rejections and patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform immunizations, diagnostic testing, disease-state management, and other healthcare services; follow company procedures for virtual product reviews where applicable.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to support a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, conduct formal performance reviews, and support career progression.
Address employee relations concerns and support team morale by checking on employee welfare and resolving complaints and conflicts.
Maintain required licensing, credentialing, and certification; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and opportunities for improvement.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support expansion of community health and wellness awareness.