Pharmacy Manager

Walgreens • Houston, TX

14d • $61 - $82

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical healthcare services to patients, while ensuring medications are accurately compounded, reviewed, dispensed, and verified according to regulations and company policies. The role manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development.

The manager oversees pharmacy operations and compliance, provides medication counseling and clinical services, supports pharmacy technology and insurance processes, and maintains required records and documentation. The role also collaborates with the Store Manager on staffing, performance management, business opportunities, community outreach, and health and wellness initiatives.

Requirements

• BS in Pharmacy or PharmD degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
• Experience performing prescription-dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.

Responsibilities

• Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
• Promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist tasks, including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
• Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflow, oversee scheduling and role assignments, coordinate activities, solicit staff suggestions, and manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to identify and develop strategic business opportunities.
• Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
• Ensure accurate insurance claim processing, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, alternatives, and other questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews where applicable according to company procedures.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to support a functioning, presentable, and efficient department.
• Prepare and submit records, reports, and documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
• Establish staff expectations and goals, foster teamwork, recognize improvements, oversee training, conduct performance reviews, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support team-member welfare and morale.
• Maintain required licensing, credentialing, and certification for clinical services; keep pharmacy and healthcare knowledge current; complete required education and training; and seek professional development and feedback.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify performance trends and improvement opportunities.
• Build relationships with local medical professionals, promote pharmacy services in the community, and support health and wellness awareness and business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager