Pharmacy Manager

CVS Health • Virginia Beach, VA

10d

About The Position

CVS Health is seeking a Pharmacy Manager to lead and develop a retail pharmacy team, cultivate a culture of excellence, and provide exceptional patient care. The manager serves as a role model, promotes best practices, leads through change, addresses performance opportunities, supports awareness of new programs, onboards pharmacy colleagues, and recognizes team success. The role includes working at the pharmacy bench, coaching the team, counseling patients, and ensuring compliance with legal and regulatory requirements.

The Pharmacy Manager directly manages pharmacy operations and team members, including pharmacists, technicians, and applicable District Support Pharmacists. The manager supports safe and accurate prescription fulfillment, positive patient experiences, immunization and clinical services, effective inventory practices, colleague training and licensure, regulatory compliance, staffing, performance reviews, and operational improvement. The role partners with the Store Manager and remains flexible to meet scheduling and business needs while fostering a safe, inclusive, and engaging workplace.

This full-time position requires regular and predictable attendance, including nights and weekends. The stated anticipated schedule is 40 hours per week. The typical pay range is $65.00–$85.00 per hour; the position may also be eligible for a CVS Health bonus, commission, or short-term incentive program. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Customer service, team orientation, active listening, and verbal and written communication skills.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-solving skills to identify challenging interactions and choose an appropriate course of action.
• Ability to lead, delegate, motivate, coach, provide feedback, discipline, and, when appropriate, terminate pharmacy team members.
• Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and handle items; perform repetitive finger movements; and make precise machine adjustments.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
• Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; and consistently move objects requiring negligible force.
• Ability to communicate spoken information and receive detailed oral instructions accurately.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, set a positive example, coach colleagues, and foster a culture of excellence, safety, empowerment, and inclusion.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
• Oversee pharmacy bench shifts and strengthen performance through coaching and consistent follow-up.
• Direct the pharmacy team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
• Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and monitor timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of colleagues cross-trained and progressing toward required pharmacy training and licensure.
• Oversee Staff Pharmacists and applicable District Support Pharmacists; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address performance gaps.
• Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
• Review business reports, identify operational gaps, and develop action plans addressing workflow, service, patient care, and compliance.
• Build psychological safety, invite feedback, and take appropriate action to support a valued and inclusive team.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, testing, and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
• Perform any additional tasks directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed