Pharmacy Manager

CVS Health•Jacksonville, FL

5d•Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional, safe, and compliant patient care. The role models compassionate service and operational excellence, coaches colleagues, identifies performance opportunities, supports change, and promotes a safe, inclusive, and engaging team environment. The manager oversees pharmacy operations and bench shifts, prescription fulfillment, counseling, immunizations, inventory practices, onboarding and training, regulatory compliance, scheduling, performance management, and operational reporting. The role partners with the Store Manager to build a cross-trained talent pipeline and may support clinical services such as testing and prescribing where permitted. Pharmacy Managers must maintain relevant clinical and technical skills and comply with applicable laws, professional standards, and company policies.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills to calculate quantities, days’ supply, and prescription fulfillment needs.
Problem-resolution skills to identify challenging interactions and choose an appropriate course of action.
Ability to be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and adjust machines precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; and consistently exert negligible force to move objects.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.
Team leadership skills, including setting a positive tone, delegating, motivating, coaching, providing feedback, and addressing performance.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and coach colleagues to strengthen pharmacy performance measures.
Direct the team to follow pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote empathetic patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard new Technicians and Pharmacists, deliver workflow training, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, and deliver annual reviews.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reports, identify operational gaps, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Perform any additional tasks as directed by a Supervisor or Manager.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and encourage adherence to standards and high performance.
Use problem-solving, adaptability, and accountability to address challenges and changing circumstances.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.