Pharmacy Manager

CVS Health•Austin, TX

15d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and support change while identifying and addressing performance opportunities. The role models CVS Health’s purpose and values, supports pharmacy program awareness, onboards pharmacy team members, recognizes colleague successes, and demonstrates effective pharmacy practices while working the bench. The Pharmacy Manager provides meaningful patient counseling and ensures the team follows legal and regulatory requirements. The manager oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, patient counseling and immunization, inventory practices, onboarding and training, regulatory compliance, scheduling, performance reviews, and operational improvement. The role partners with the Store Manager and pharmacy colleagues to maintain staffing and talent pipelines, and supports clinical services and access to care where permitted. The Pharmacy Manager must maintain relevant clinical and technical skills and comply with applicable laws, professional standards, CVS Health policies, and procedures. This is a full-time position with anticipated weekly hours of 40. The typical pay range is $65.00–$85.00 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to the stated base pay range. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service skills and ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues.
Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
Mathematical reasoning skills, including calculating quantities to dispense, days’ supply, and bottle quantities.
Problem-resolution skills to select an appropriate course of action in challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
Close visual acuity for tasks such as transcription, viewing a computer terminal, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed information through oral communication.
Ability to lead by example, delegate, motivate, coach, provide feedback, and foster a collaborative work environment.
Ability to apply problem-solving skills, adapt to changing circumstances, and take accountability.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling a culture of excellence, compassionate care, safety, and inclusion.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct and support safe, accurate prescription fulfillment by ensuring adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding for new Technicians and Pharmacists for the store and district, including CVS workflow training, and track required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and track their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, encourage feedback, and take appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to changing circumstances, and take ownership.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.