Pharmacy Manager

CVS Health•Falmouth, MA

13d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role models CVS Health’s culture of safety, quality, compassionate care, accountability, and inclusion, while identifying and addressing performance opportunities. The manager works at the pharmacy bench, supports patient counseling and immunization, and ensures pharmacy activities comply with legal and regulatory requirements. The position is responsible for effective management of pharmacy personnel and operations, including coaching, onboarding and training, scheduling, performance management, inventory practices, workflow, compliance, and operational improvement. The manager collaborates with the Store Manager and healthcare teams, supports clinical services where permissible, and helps patients resolve insurance and medication issues. The role requires regular and predictable attendance, including nights and weekends, and an ability to remain flexible to meet scheduling and business needs.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, verify prescription information and label accuracy, and respond to patient and business needs.
Friendly customer service and team orientation, including noticing and appropriately responding to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying or receiving detailed spoken instructions.
Mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles required for prescriptions.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; use fingers repetitively; adjust machines precisely; stoop and bend; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Leadership skills including setting a positive tone, delegating, fostering collaboration, motivating the team, solving problems, adapting, and taking accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model excellent patient care, and foster a safe, inclusive, and engaging team culture.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, follow up consistently, and strengthen pharmacy performance measures.
Ensure accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, provide CVS workflow training, and ensure trainees progress toward required training and licensure completion.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete training required for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build psychological safety by inviting feedback, taking relevant action, empowering colleagues, and promoting inclusion.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and encourage holistic care throughout the patient journey.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Demonstrate attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills in pharmacy work.
Lead by example; delegate, empower, motivate, coach, provide feedback to, discipline, or terminate team members as appropriate; adapt to changing circumstances and take accountability.
Perform additional tasks as directed by a Supervisor or Manager.