Pharmacy Manager

Walgreens•Holland Charter Township, MI

22d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, and patient experience, while managing staff engagement, training, coaching, professional development, and performance management. The role also oversees pharmacy operations and regulatory compliance, supports patients and staff with pharmacy technology and insurance issues, performs pharmacist and clinical services, and collaborates with the Store Manager and healthcare providers. The Pharmacy Manager analyzes business performance, develops relationships with the local medical community, and supports community health and wellness awareness. Walgreens was founded in 1901 and serves nearly 9 million customers and patients each day through approximately 8,500 stores across the U.S. and Puerto Rico. The company has approximately 220,000 team members, including nearly 90,000 healthcare service providers. Walgreens describes its mission as building trusted relationships that create healthier futures for customers, patients, team members, and communities.

Requirements

BS in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Maintain licensing, credentialing, and certification required by federal and state regulations to provide clinical services.
Complete company-required education credits and training, including learning modules.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer service practices that promote a positive patient experience.
Anticipate patient needs and promote pharmacy consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and role assignments, coordinate activities, and manage pharmacy opening, closing, and shift changes.
Apply the Good Faith Dispensing policy and comply with state and federal controlled substance laws when filling prescriptions.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve patient issues with insurance companies and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, cleaning, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
Set staff expectations and goals with the Store Manager; promote teamwork, recognize improvement, oversee training, conduct formal performance reviews, and support career progression.
Address employee relations concerns, complaints, and conflicts and support team member welfare and morale.
Maintain required licensure, credentialing, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; and identify trends and opportunities for improvement.
Develop relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support community health and wellness awareness.