Pharmacy Manager

Walgreens•Santa Clara, CA

10d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, disease state management, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager counsels patients and coordinates with medical providers, insurers, centralized support, and store leadership to address medication, billing, and patient-care needs. The role is responsible for pharmacy operations and compliance, including workflow and scheduling, controlled-substance dispensing safeguards, technology systems, records, audits, maintenance, and opening and closing. It also leads staff hiring and performance management, supports employee relations and development, analyzes pharmacy performance, and builds relationships with the local medical community to promote pharmacy and wellness services.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates with a performance review on file: an average rating of at least 3.0 on leadership behaviors on the last review and no written disciplinary actions in the last 12 months.
For internal candidates with a performance review on file: an average rating of 3.7 or above on leadership behaviors on the last performance review.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Promote awareness of Walgreens healthcare services and proactively connect patients with consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medications, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
Ensure the pharmacy complies with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve patient billing issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Partner with centralized support on patient registration and exception resolution.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to support a functioning and efficient department.
Prepare and submit records, reports, and other required documentation under state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination as necessary, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork and shared vision, recognize improvements, and oversee staff training and formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts; support employee welfare and team morale.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness service or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy business and community health and wellness awareness.