Pharmacy Manager

CVS Health • Dallas, TX

13d

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and navigate change while identifying and addressing performance opportunities. The role models genuine care, supports awareness of new programs, onboards pharmacy team members, recognizes colleagues’ successes, and works at the bench by coordinating the team, counseling patients, and following legal and regulatory requirements.

The manager is accountable for effective pharmacy-team management and compliant, safe pharmacy operations. This includes coaching team members, ensuring accurate prescription fulfillment, improving patient experiences, offering immunizations and clinical services where permitted, managing inventory, and maintaining compliance with applicable laws and company policies. The manager also oversees training, performance reviews, scheduling, operational reporting, and action plans, and partners with the Store Manager to develop a pipeline of colleagues trained to support pharmacy operations.

The position calls for regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs. It requires leadership, communication, attention, mathematical reasoning, problem-solving, and the ability to perform the stated physical tasks. The role is full time, with 40 anticipated weekly hours. The stated typical pay range is $65.00–$85.00 per hour; the position may also be eligible for a CVS Health bonus, commission, or short-term incentive program. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and accurately conveying detailed spoken instructions.
• Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
• Problem-resolution skills, including selecting an appropriate response in challenging patient or colleague interactions.
• Ability to complete the stated physical demands, including remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting the specified amounts of force.
• Ability to lead, delegate, motivate, coach, provide feedback, and hold pharmacy team members accountable.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, setting a positive example and promoting a culture of excellence, safety, empowerment, inclusion, and psychological safety.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy-team work during bench shifts and strengthen performance through coaching, follow-up, and performance measures.
• Ensure safe and accurate prescription fulfillment by following and directing the team to follow workflow procedures and safety guardrails.
• Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory and coach the team on inventory practices, particularly protection of cold-chain products.
• Conduct onboarding for new Technicians and Pharmacists in the store and district, train them on CVS workflow, and monitor timely completion of training and licensure requirements.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues willing to work in the pharmacy and monitor their required training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance using observation, feedback, and results validation, deliver annual performance reviews, and address performance gaps.
• Remain flexible for scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address operational, workflow, service, patient-care, and compliance gaps.
• Maintain relevant clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
• Lead by example; delegate tasks; empower, motivate, coach, encourage, and provide feedback to team members; and discipline or terminate pharmacy team members as appropriate.
• Use problem-solving and adaptability to address challenges, changing circumstances, and patient or colleague interactions; take ownership and find solutions.
• Complete additional tasks as directed by a Supervisor or Manager.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• May be eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed