Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement, while supporting staff training, coaching, and formal performance management. The Pharmacy Manager leads patient service and pharmacy operations, including counseling patients, dispensing and verifying prescriptions, ensuring regulatory compliance, managing workflow and pharmacy systems, and addressing insurance and patient issues. The position also oversees pharmacy staff hiring, development, performance, and employee relations; maintains required credentials and professional knowledge; communicates corporate health and wellness information; analyzes business performance; and builds relationships with local healthcare providers and the community to support pharmacy growth.
Requirements
- BS in Pharmacy or a PharmD degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
- Experience performing prescription-dispensing activities demonstrating working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.
Responsibilities
- Engage patients, offer assistance, resolve issues, and model customer-service practices that promote a positive patient experience.
- Anticipate patient needs and increase awareness of pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
- Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
- Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
- Collaborate with the Store Manager to develop strategic business opportunities and support community health and wellness initiatives.
- Maintain knowledge of pharmacy technology systems and support staff and patients in their use; identify opportunities to improve productivity.
- Ensure accurate processing of insurance claims, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, alternatives, and other questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews when applicable according to company procedures.
- Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient space.
- Prepare and submit records, reports, and documentation required by state and federal law.
- Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
- Establish staff expectations and goals, foster teamwork, recognize improvements, oversee training, conduct performance reviews, and support career progression.
- Address employee relations concerns, complaints, and conflicts and support employee welfare and morale.
- Maintain required licenses, credentials, and certifications; complete required education credits and company training.
- Maintain and develop pharmacy, healthcare, retail, and management knowledge; monitor personal performance, seek feedback, and pursue professional development.
- Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
- Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory and identify improvement opportunities.
- Build relationships with local medical professionals and promote pharmacy services and business opportunities in the community.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
