Pharmacy Manager

CVS Health•Erie, PA

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage change and performance opportunities. They model compassionate care, oversee pharmacy work during bench shifts, support safe and accurate prescription fulfillment, and ensure compliance with legal, regulatory, and company requirements. The role also includes onboarding and training pharmacy colleagues, managing team performance and schedules, supporting inventory practices, and partnering with the Store Manager to maintain a pharmacy talent pipeline. Pharmacy Managers review operational reporting and develop action plans, foster a safe and inclusive team environment, maintain clinical and technical skills, and support pharmacist-delivered clinical services where permitted. The position requires regular and predictable attendance, including nights and weekends, and may involve working at other locations across the market to meet business needs.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription quantities and days’ supply calculations.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead and manage a team, delegate tasks, motivate colleagues, provide feedback, and adapt to changing circumstances while taking accountability.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; handle items at varying heights; and make precise adjustments to machines.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and inspecting small parts.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer-service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and develop the pharmacy team, setting a positive example and fostering a collaborative, safe, inclusive, and engaging environment.
Oversee the pharmacy team during bench shifts and coach colleagues to improve pharmacy performance measures.
Ensure safe, accurate prescription fulfillment by following and directing the team to follow workflow procedures and safety guardrails.
Provide meaningful patient counseling and compassionate care; collaborate with patients’ healthcare teams and resolve insurance or medication issues proactively.
Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, tracking required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy requirements and escalate concerns to the Rx District Leader when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, privacy, security, and workplace safety.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a supervisor or manager.