Pharmacy Manager

Walgreens•Gurnee, IL

11d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in compliance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and engagement. The Pharmacy Manager leads pharmacy operations, including scheduling and assigning staff, opening and closing the pharmacy, maintaining technology and equipment, managing documentation, and resolving prescription, insurance, and patient issues. The manager develops pharmacy staff through training, coaching, performance management, and career development, and works with the Store Manager and local healthcare community to support business growth and community health and wellness.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Promote awareness and use of pharmacy and healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology related to workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale registers.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support for patient registration and exception resolution, and help resolve patient issues.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, cleaning, equipment, and layout changes to maintain a functioning, presentable, and efficient department.
Prepare and submit records, reports, and other required documentation under state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff as needed, and ensure compliance with employment laws.
Partner with the Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements and manage performance through training, formal reviews, rewards, and coaching; identify high-potential team members and support career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and opportunities for improvement.
Build relationships with local healthcare providers and promote the pharmacy in the community to support growth and health and wellness awareness.