Pharmacy Manager
About The Position
The Pharmacy Manager oversees pharmacy department operations, ensuring prescription accuracy and compliance with state and federal Board of Pharmacy regulations. The manager works collaboratively with store operations and pharmacy teams to promote associate engagement, communicate company and department strategy, grow the business, and deliver excellent customer service and healthcare counseling. The role includes managing clinical programs, inventory, department performance metrics, pharmacy security, customer concerns, and daily tasks. The Pharmacy Manager supervises pharmacists and other pharmacy associates, directing their training, development, performance, and conduct in accordance with company policies and applicable laws.
Requirements
- Bachelor’s degree (BS), Doctoral degree (PHARM.D.), or equivalent in Pharmacy.
- Two years of retail pharmacy experience.
- Immunization Certification through an accredited organization, such as APhA.
- Ability to perform each essential duty satisfactorily.
Responsibilities
- Maintain a collaborative business relationship with the store operations team, promote associate engagement, and communicate department and company strategy to pharmacy associates.
- Ensure the accuracy and appropriateness of prescriptions through Drug Utilization Review and Final Quality Assurance, in accordance with applicable state and federal Board of Pharmacy regulations.
- Manage the department to build a profitable business and grow prescription volume through recommended clinical programs, including immunizations and Medication Therapy Management when available.
- Work with the Pharmacy District Manager and pharmacy staff to control inventory, track weekly sales, and order pharmaceutical stock as needed to meet customer demand and maximize profits.
- Align performance objectives with the seven measurable department metrics for pharmacy effectiveness and efficiency.
- Provide excellent customer service, assist customers with medical-related issues, and provide healthcare counseling.
- Supervise work completed by pharmacists, pharmacy associates, and support staff.
- Direct training, coaching, and discipline, and manage pharmacy associates.
- Maintain appropriate security of the pharmacy department.
- Handle and resolve customer issues, complaints, and questions to build trust and loyalty.
- Interact with physicians and use reference materials to obtain information about customers and prescriptions and resolve issues.
- Help maintain a clean and orderly pharmacy department.
- Review ongoing training and development of department personnel to improve performance, support development, reduce turnover, and control labor costs.
- Prioritize pharmacy department tasks and ensure timely completion, including cycle counts, inventory management, and customer will-calls.
- Interview, hire, train, direct, reward, and discipline associates; appraise performance; and resolve complaints.
Benefits
- Minimum essential coverage (MEC) plan with 100% in-network coverage for preventive care services required by the Affordable Care Act.
- Two supplemental medical plan options: Advantage and Elite.
- Dental insurance.
- Vision insurance.
- Short-term disability coverage.
- Term life and AD&D insurance.
- Voluntary hospital indemnity insurance.
- Voluntary critical illness insurance.
- 401(k) retirement savings plan.
- Scholarship program.
- Associate discount programs.
- Auto and home insurance.
- Employee assistance program.
- Pet insurance.
- Purchasing power program.
- Paid time off and sick pay, subject to position-specific eligibility and criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
