Pharmacy Manager

Walgreens•Topeka, KS

21d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, and professional development. The position counsels patients on medication use and related concerns; performs pharmacist and clinical services; ensures compliant pharmacy operations; and coordinates pharmacy staffing, workflow, technology, documentation, and inventory. The Pharmacy Manager also develops staff through training, coaching, and performance management, supports business planning and performance improvement, and builds relationships with the local healthcare community.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience dispensing prescriptions demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: at least a 3.0 average rating on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
For internal candidates: at least 6 months of pharmacy experience with Walgreen Co. and an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist tasks, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, controlled-substance laws, and Good Faith Dispensing requirements.
Establish efficient pharmacy workflow by overseeing staff scheduling, role assignments, coordination, and team suggestions; manage opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients in using them, including workflow, fulfillment, billing, clinical documentation, training, inventory, and point-of-sale functions.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal law to operate the pharmacy.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, and establish a shared vision.
Oversee staff training and performance reviews, recognize improvements, identify high-potential team members, and collaborate on career progression.
Address employee relations concerns, support team morale, and respond to complaints and conflicts.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training.
Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance data; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.