Pharmacy Manager

CVS Health•Detroit Lakes, MN

14d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to deliver exceptional patient care, promote best practices, and support a culture of safety, quality, accountability, and inclusion. The role manages pharmacy operations and team performance, supports accurate prescription fulfillment and patient counseling, promotes immunizations and pharmacist-delivered clinical services, and ensures compliance with applicable laws, regulations, and company policies. The Pharmacy Manager also supports onboarding and training, inventory management, scheduling, performance reviews, and operational improvement across the store and district as business needs require.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer service, team orientation, active listening, and effective verbal and written communication skills.
Mathematical reasoning sufficient to calculate quantities, days’ supply, and prescription fulfillment needs.
Problem-solving skills to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and adapt to changing circumstances while taking accountability.
Ability to be mobile and remain upright for extended periods, lift, scan and bag items, reach, stoop, perform repetitive finger movements, and handle items with precision.
Ability to lift or exert up to 20 lbs. occasionally and up to 10 lbs. frequently; consistently move objects requiring negligible force.
Ability to communicate and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and improve performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and track their required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team environment, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and CME, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, patient privacy, security, and workplace safety.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and provide coaching, feedback, discipline, or termination as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.