Pharmacy Manager

Kroger•Phoenix, AZ

10d

About The Position

The Pharmacy Manager is accountable for all aspects of pharmacy practice within state and federal laws and company policies. The role manages the pharmacy department’s financial performance by monitoring its budget, limiting unauthorized overtime, training and developing staff, providing excellent customer service, managing prescription pricing and generic utilization, controlling inventory, and participating in approved clinical services. The Pharmacy Manager also demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role performs staff-pharmacist duties while leading the pharmacy team, directing workflow, supporting sales initiatives, and ensuring compliance with legal, company, and controlled-substance requirements. It oversees staffing, records, inventory, third-party profitability, labor, volume, and sales goals, and promotes community and public health initiatives. The manager supervises and coaches direct reports, completes performance reviews, and provides feedback. Independent travel may be needed to support business needs.

Requirements

Bachelor’s Degree in Pharmacy and/or Doctor of Pharmacy degree (Pharm.D.) from an accredited U.S. School of Pharmacy.
At least 2 years of related retail experience, or an equivalent combination of education and experience.
At least 21 years of age.
Pharmacy license in good standing.
Proven leadership skills.
Ability to read and interpret prescriptions and documents.
Ability to write routine reports and correspondence.
Commitment to excellent customer service.
Ability to preserve confidentiality of information.
Ability and willingness to continue education as necessary.
Participation in clinical programs following company-sponsored training.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Relevant Pharmacy Board Certification(s).
Equivalent combination of education and experience in business management.

Responsibilities

Perform staff pharmacist functions and serve as a role model for the pharmacy team.
Handle customer complaints and direct workflow to reduce customer wait times.
Develop, implement, supervise, and promote sales plans and other sales initiatives established by the division pharmacy department.
Perform the duties expected of a registered pharmacist in the state of employment and comply with applicable legal and company requirements.
Direct the pharmacy team to meet warehouse utilization goals, avoid unnecessary overstock, reduce fill-on-arrival prescriptions, and follow proper ordering and inventory-record procedures.
Comply with corporate-mandated controlled-substance operating procedures.
Monitor third-party or insurance profitability and address third-party problems, rejections, and audits in a timely manner.
Schedule pharmacy staff to control or avoid unnecessary labor costs.
Maintain pharmacy records required by state and federal laws and company policies.
Direct the pharmacy to meet budgeted labor, volume, inventory, and sales goals.
Conduct effective detailing visits to local physicians and other community targets.
Promote, implement, and participate in public health initiatives and disease-state management services.
Travel independently as needed to support business needs.
Supervise and coach direct reports, complete performance reviews, and provide direct feedback.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.