Pharmacy Manager

Walgreens•Jacksonville, FL

15d

About The Position

The Pharmacy Manager provides empathetic medication counseling and clinical healthcare services to patients, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately and in accordance with regulatory requirements and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and engagement. The role also oversees staff training, coaching, and formal performance management. The Pharmacy Manager counsels patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost alternatives, and over-the-counter products, and coordinates with medical providers as needed. The position oversees pharmacy operations, controlled-substance compliance, insurance processing, technology systems, records, reporting, and the maintenance of the pharmacy department. It also works with the Store Manager on staffing, performance, business opportunities, community relationships, and health and wellness outreach.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, prescription review, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems.
Identify productivity opportunities and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support for patient registration and exception resolution, and assist with patient issues.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional and presentable.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, recognize improvements, and foster a shared vision.
Oversee staff training and formal performance reviews; identify high-potential team members and collaborate on their career progression.
Address employee relations concerns, support team morale, and resolve complaints and conflicts.
Maintain required licensing, credentialing, and certifications; keep pharmacy and healthcare knowledge current and complete required education and company training.
Pursue professional development by monitoring personal performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers and promote the pharmacy business and health and wellness in the community.