Pharmacy Manager

CVS Health•Ringgold, GA

28d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The role models CVS Health’s purpose and standards while overseeing pharmacy operations, supporting safe and accurate prescription fulfillment, coaching team members, and cultivating a compassionate, inclusive, and safety-focused workplace. The manager is responsible for effective pharmacy team management, patient counseling and immunization practices, workflow and inventory oversight, colleague onboarding and training, regulatory compliance, performance management, scheduling, and operational improvement. The role also supports pharmacist-delivered clinical services where permitted, maintains current clinical and technical skills, and follows applicable laws, professional standards, and company policies.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
Ability to use mathematics to determine quantities, days’ supply, and prescription fill requirements.
Problem-resolution skills, including selecting an appropriate course of action in challenging patient or colleague interactions.
Ability to lead by example, delegate, motivate, coach, provide feedback, and foster a collaborative team environment.
Ability to adapt to changing circumstances, take accountability, and solve problems.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coaching team members and following up to strengthen pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and using safety guardrails at every workstation to support safe, accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance and medication issues.
Offer and deliver immunizations and identify and support Pharmacy Technicians who are learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, provide CVS workflow training, and ensure trainees progress toward timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training for licensure is on track.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; prepare or delegate and oversee preparation of the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans for workflow, service, patient care, and compliance.
Build a safe, empowering, and inclusive team culture, invite feedback, and take appropriate action.
Maintain relevant clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted, and empower the team to provide holistic care.
Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate, empower, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate; and foster collaboration, accountability, and high performance.
Perform additional tasks as directed by a Supervisor or Manager.