Pharmacy Manager

CVS Health • Waltham, MA

6d • $65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role manages pharmacy performance and operations while fostering a culture of safety, accountability, inclusion, and compassionate care. The manager works at the bench, provides patient counseling, ensures safe and accurate prescription fulfillment, and complies with legal, regulatory, professional, and company requirements.

The Pharmacy Manager oversees pharmacy colleagues, including onboarding and training, coaching and performance management, scheduling, and development of cross-trained colleagues. The role supports immunization and pharmacist-delivered clinical services where permitted, manages inventory with particular attention to cold-chain products, reviews business reporting, and develops action plans to address performance gaps. The position requires flexibility to meet scheduling and business needs, including regular and predictable attendance at nights and on weekends.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening and accurately conveying important instructions.
• Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead, delegate, coach, motivate, provide feedback, and adapt while taking accountability.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; and handle items in low and high positions.
• Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
• Ability to exchange spoken information and receive detailed oral instructions.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and improve performance measures through coaching and consistent follow-up.
• Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Provide empathetic, compassionate patient care; collaborate with patients’ healthcare teams and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Conduct onboarding for new Technicians and Pharmacists in the store and district, provide CVS workflow training, and monitor training and licensure progress.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a safe, empowering, inclusive team culture, invite feedback, and take relevant action.
• Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
• Demonstrate leadership by example; delegate tasks, empower and motivate team members, provide feedback, and address performance, including discipline or termination when appropriate.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program eligibility
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed