Pharmacy Manager

CVS Health•Winston-Salem, NC

4d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, manage performance, and guide the team through change. The role models compassionate care, supports safe and accurate prescription fulfillment, and ensures pharmacy operations comply with legal, regulatory, and company requirements. The Pharmacy Manager oversees pharmacy workflow and team performance, supports immunization and clinical services, and contributes to positive patient experiences by resolving care, insurance, and medication issues. The position includes onboarding and training pharmacy team members, managing staff performance, maintaining inventory practices, developing schedules, and reviewing business reporting to identify opportunities and close operational gaps. The Pharmacy Manager partners with the Store Manager on pharmacy talent needs, establishes an inclusive and psychologically safe team culture, and maintains clinical and technical knowledge as the industry evolves. The role also supports access to care through pharmacist-delivered clinical services where permitted and follows requirements for controlled substances, patient privacy, safety, and workplace inclusion.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills, including active listening.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Problem-solving skills to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team performance.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and manipulate equipment precisely.
Close visual acuity for tasks such as transcribing, viewing computer terminals, reading, and visual inspection.
Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently.
Ability to convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up consistently to strengthen pharmacy performance.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory practices, with particular attention to protecting cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and ensure trainees progress toward timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture and invite feedback, taking relevant action in response.
Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, encourage collaboration, solve problems, adapt to change, and take ownership.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.