Pharmacy Manager

Walgreens•Saginaw Charter Township, MI

7d•$67 - $91

About The Position

The Pharmacy Manager provides patient-focused pharmacy consulting and clinical healthcare services, ensures medications are accurately reviewed and dispensed in accordance with regulations and company policies, and manages pharmacy workflow, financial performance, inventory, and patient experience. The role leads pharmacy staff performance, engagement, training, coaching, and professional development. The manager oversees pharmacy operations and regulatory compliance, including prescription dispensing, controlled-substance procedures, insurance claims, pharmacy systems, documentation, scheduling, and department maintenance. The position also supports clinical services such as immunizations, diagnostic testing, disease-state management, and medication reviews; builds relationships with local healthcare providers and the community; and collaborates with the Store Manager on business planning, staffing, and performance.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide patient consultations and answer questions about medications, usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Deliver a positive patient experience by greeting patients, resolving issues, anticipating needs, and promoting pharmacy and healthcare services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Perform clinical and wellness services such as immunizations, diagnostic testing, disease-state management, and other healthcare services.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing procedures and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, alternatives, and related questions.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and documentation required by state and federal laws.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and team morale.
Maintain required licenses, credentials, and certifications; complete required education credits, training, and learning modules.
Keep pharmacy and healthcare knowledge current, pursue best practices, monitor personal performance, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local physicians, nurses, and other healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.