Pharmacy Manager

Walgreens•The Colony, TX

23d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and clinical care to patients, including counseling on medication use and drug interactions, immunizations, diagnostic testing, disease-state management, and other healthcare services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The Pharmacy Manager leads pharmacy operations and staff, maintains regulatory and company compliance, and works with the Store Manager and local healthcare community to support pharmacy business growth and community health and wellness. The role also maintains the licensing and knowledge needed to provide clinical services and complete required company training.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if on file, and no written disciplinary actions in the last 12 months.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model Walgreens customer-service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including the Good Faith Dispensing policy.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, and activity coordination; solicit team suggestions; and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities and improve productivity.
Maintain knowledge of pharmacy information systems and support staff and patients with technology used for workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale transactions.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, work with insurers and providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required by state and federal law to operate the pharmacy.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as necessary, and ensure compliance with employment laws.
Partner with the Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision.
Oversee staff training and formal performance reviews, recognize improvements, identify high-potential team members, and collaborate on career progression.
Address employee relations concerns, check on employee welfare, resolve complaints and conflicts, and support team morale and positive working relationships.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training; and seek professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Develop and maintain relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.