Pharmacy Manager, Store 11677

CVS Health•Eugene, OR

7d•$65 - $85

About The Position

At CVS Health, the Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, lead through change, and address performance opportunities. The manager serves as a role model, supports awareness of new programs, onboards pharmacy team members, and models safe, compliant pharmacy practice, including effective workflow management and meaningful patient counseling. The role manages pharmacy operations and staff, supports safe and accurate prescription fulfillment, promotes compassionate patient experiences and immunization services, and oversees inventory practices. The manager ensures compliance with applicable laws and regulations, develops team capability through training and coaching, and partners with the Store Manager on staffing and talent needs. The role also reviews operational reporting, develops action plans, fosters a safe and inclusive team culture, and supports pharmacist-delivered clinical services where permissible.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Customer service and team orientation, including the ability to respond appropriately to patients.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription calculations and dispensing quantities.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete the listed physical activities and demands, including remaining upright for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to convey and receive detailed information orally.
Team leadership skills, including delegation, collaboration, motivation, coaching, accountability, and adaptability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct and support pharmacy workflow procedures and safety practices to ensure accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using established best practices, particularly for cold-chain products.
Onboard new Technicians and Pharmacists and ensure trainees complete required training and licensure steps on time.
Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx District Leader when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; assess performance, provide reviews, and address gaps.
Adapt to scheduling and business needs, write or delegate the pharmacy schedule, and support an inclusive team environment.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and ongoing learning.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate, motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.