Pharmacy Manager

Walgreens•Honolulu, HI

16d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The position leads patient service and clinical operations, including counseling patients, dispensing prescriptions, supporting medication management, resolving insurance and provider issues, maintaining pharmacy systems and records, and ensuring compliance with state and federal laws. It oversees pharmacy staffing and workflow, department maintenance, and the delivery of healthcare services. The Pharmacy Manager also leads staff hiring and performance management, promotes training and professional development, analyzes pharmacy performance, and builds relationships with the local medical community to support business growth.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, and promote a positive patient experience.
Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by store or district leadership.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, interpretation, and dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing and controlled substance requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with those systems.
Identify opportunities to improve productivity and ensure accurate insurance claim processing.
Resolve patient issues with insurance companies and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions and address dosages, refills, interactions, allergies, alternatives, and questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
Partner with centralized support on patient registration, exception resolution, and patient issues.
Conduct virtual product reviews according to company procedures and guidelines in virtual environments.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and documentation required by state and federal laws.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, and oversee training and formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and team morale.
Maintain required licensing, credentialing, and certification for clinical services.
Keep pharmacy and healthcare knowledge current; complete required education credits, training, and learning modules; pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
Develop relationships with local healthcare providers and promote the pharmacy business and community health and wellness awareness.