Pharmacy Manager

CVS Health • Needham, MA

5d

About The Position

At CVS Health, Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care and cultivate a culture of excellence, safety, inclusion, and accountability. They model best practices, lead through change, identify performance opportunities, support new programs, onboard team members, and recognize colleagues’ contributions. The manager also works at the pharmacy bench, provides meaningful patient counseling, and ensures legal and regulatory requirements are followed.

The role oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, immunizations, inventory management, staff training and licensure progress, regulatory compliance, scheduling, and operational improvement. Pharmacy Managers collaborate with the Store Manager and healthcare teams, coach and evaluate pharmacy colleagues, and support clinical services such as testing and prescribing where permitted. They must maintain relevant clinical and technical skills and comply with applicable laws, professional standards, CVS Health policies, and procedures.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a pharmacist.
• Ability to complete required training within the designated timeframe.
• Regular and predictable attendance, including nights and weekends.
• Ability to concentrate, pivot between tasks, and verify prescription information and label accuracy.
• Customer service and team-orientation skills, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening.
• Mathematical reasoning skills to calculate quantities and days’ supply for prescriptions.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, coach, provide feedback, and hold team members accountable.
• Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and adjust machines precisely.
• Close visual acuity for tasks such as transcribing, viewing computer terminals, reading, and inspecting small parts.
• Ability to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects requiring negligible force.
• Ability to convey detailed spoken instructions and receive detailed information orally.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, model best practices, coach colleagues, recognize success, and address performance gaps.
• Provide safe and appropriate dispensing, patient counseling, immunization, and other patient-care services.
• Oversee pharmacy bench shifts and strengthen performance measures through coaching and follow-up.
• Ensure prescription fulfillment follows pharmacy workflow procedures and safety guardrails.
• Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and resolve insurance or medication issues proactively.
• Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, including protecting cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, and monitor progress toward required training and licensure.
• Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx District Leader when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide annual reviews, and address gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting, identify operational insights, and create action plans for workflow, service, patient care, and compliance gaps.
• Build a safe, inclusive, empowering team culture and invite feedback, taking relevant action.
• Maintain clinical and technical skills, complete required training and continuing education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance requirements and patient privacy and security.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Demonstrate attention and focus, customer service, communication, mathematical reasoning, and problem-resolution skills.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, adapt to change, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed