Pharmacy Manager

CVS Health

7d•$65 - $85

About The Position

CVS Health is hiring a Pharmacy Manager to lead and develop a retail pharmacy team that delivers exceptional patient care. The manager serves as a role model, fosters a culture of excellence, and promotes best practices while leading through change and addressing performance opportunities. The role includes working at the bench, counseling patients, supporting immunizations and clinical services, and ensuring legal, regulatory, safety, and quality standards are followed. The Pharmacy Manager directly manages pharmacy operations and team performance, including coaching, onboarding, training, scheduling, inventory management, compliance, and performance reviews. The manager partners with the Store Manager and other pharmacy leaders to support staffing and talent development, improve operational results, and provide safe, compassionate, and accessible care. The position requires flexibility to meet scheduling and business needs, including regular attendance on nights and weekends.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including recognizing patient reactions and responding appropriately.
Verbal and written communication skills, including active listening and the ability to exchange detailed information accurately.
Mathematical reasoning skills for prescription calculations, including quantity, days’ supply, and bottle counts.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to lead, delegate, motivate, coach, give feedback, address performance issues, and foster collaboration.
Ability to work regularly and predictably, including nights and weekends.
Ability to meet the listed physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movement, stooping, and close visual work.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, follow up consistently, and strengthen pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and using safety guardrails at every workstation to support safe and accurate prescription fulfillment.
Provide compassionate patient service, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding for new Technicians and Pharmacists at the store and district level, provide CVS workflow training, and monitor progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, deliver annual reviews, and address performance gaps.
Remain flexible for scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate, empower, motivate, coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members; solve problems and adapt accountably to changing circumstances.
Perform additional tasks as directed by a Supervisor or Manager.